With KUBI Hacker Edition units out in the field since January, we have had tons of great feedback from our customers and users. In addition, web inquiries, customer demos and trade shows have all given our team a plethora of helpful information that has been instrumental in developing KUBI. We rely on our users for their valuable input, and greatly appreciate the support we have gotten thus far!
To help existing, and future KUBI users better understand our product, we decided to create an FAQ that addresses some of the most common questions we find ourselves answering. We will be adding to this FAQ as we see fit, so be sure to bookmark it and check back for future updates about KUBI!
How is using KUBI any better than Skype or Facetime?
Skype, facetime and other video clients are great tools for connecting with coworkers, friends and family, but there is room for improvement. KUBI is not meant to replace these services, but to enhance them.
With KUBI, not only are your hands free so that you can focus on the conversation, but you, or your partner can look around and engage with the remote environment as if you were actually there.
It is difficult to quantify the value of being able to point the camera at a person’s face and look them in the eyes, or look at an object outside your normal field of view, but in our experience this ability adds a new dimension to videoconferencing that is so natural and enjoyable we want everyone to experience it!
Do I need to use a special videoconferencing software that works with KUBI?
We’ve designed KUBI to work with any video client, so no matter what your preference, there is no need to switch or download special software. These days there are many high quality free or inexpensive videoconferencing services available on the web. Products we have personal experience with include: Zoom, TokBox, GoToMeeting, Google Hangout, Perch, Skype, Facetime, Cisco Jabber, WebX, Spranto, FuzeBox, and Microsoft Link.
Why doesn’t KUBI roam like other telepresence robots?
Providing the best product at the lowest possible price is one of our main initiatives, so it is in our best interest to scrutinize where the real functionality of robotic telepresence lies. Having the ability to control where you look allows for a more natural, face to face interaction, which is a vital component to effective communication during video meetings.
We chose to make KUBI compact and portable, so you can place it where you need it and take it with you wherever you go. This is where we see the most value in robotic telepresence, and so far, KUBI users agree!
What is the KUBI app and do both the remote and local users need to have it installed?
The KUBI app connects KUBI to your tablet via Bluetooth 4.0 connection, which can be turned on in the settings menu of your device. Only the tablet that is locally connected to KUBI needs to have the app installed. The person controlling KUBI doesn’t need the app. They can simply open a web browser, navigate to kubi.me, and enter the 6 digit number for the KUBI they are connecting to in the “Enter KUBI ID” area at the top right corner of the page.
Who has control over the KUBI?
KUBI is designed to give a remote user the ability to look around and interact more naturally during a video call. This means the person controlling KUBI should ideally (but not always) be on the opposite end of the call.
EXAMPLE: We keep a KUBI in a central location at the Revolve office to stay connected with team members who are traveling or working from home. A remote employee can log in over the internet and use the KUBI in the office to converse face to face with whoever they need to talk to.
Will KUBI work with my tablet?
We’ve designed KUBI’s spring loaded arms to firmly grasp most current tablets in both portrait and landscape format. KUBI uses a Bluetooth 4.0 connection to link to your tablet, so any tablet that uses Bluetooth 4.0 will work. If you are not sure which version of Bluetooth your tablet is using, you can usually find out by looking in the user manual for your device, on the manufacturers website or contacting the manufacturer directly.
Will KUBI work with my smartphone?
Currently KUBI is not designed to hold a smartphone, and we do not recommend trying to mount a smartphone between KUBI’s arms, unless you enjoy breaking expensive screens! However, you can use an iOS device to log on and control KUBI over the internet.
Why is it called KUBI?
You’d be surprised how often this comes up! KUBI means “neck” in Japanese. We found this to be a fitting name for our robot, since it is designed to function the same way as a human head and neck. Why Japanese? Well, “neck” just doesn’t have the same ring to it!
Do I need to buy 2 KUBIs to have a videoconference?
We like to encourage the use of multiple KUBIs when videoconferencing ;)…
BUT… one KUBI will work just fine. With the KUBI on one end of the call, the person on the other end can log in to the controls over the internet with a laptop, tablet or any device with a web connection
This FAQ is meant to be an ongoing discussion to help our customers and those interested in KUBI get the answers they need. If you have questions about KUBI, we invite you to contact us for more info or a LIVE DEMO.